Terms of Service

These terms are the agreement between PikaEdge Ltd. and each business with a CacheGenie account: the service, the fees, liability and how it ends. CacheGenie is sold to businesses only, and you confirm you contract as one.

Who we are and what the agreement is

We are PikaEdge Ltd., trading as CacheGenie, registered in England and Wales with company number 17079599, registered office PikaEdge Ltd., Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom. "You" means the business named on the account.

The agreement is these terms, the Acceptable Use Policy, the Service Level Agreement and your commercial terms, as your account's Billing page shows them: your price per terabyte, any monthly free allowance, any minimum monthly commitment and the month it starts, and whether a payment card is required. If the documents conflict, the commercial terms come first, then these terms.

The agreement starts when you first sign in or use the service.

The service

CacheGenie caches and delivers your content from our network to your viewers, as this documentation describes. We may add, change and remove locations and features, and give you 30 days' notice by email before removing a documented feature you use.

Support is by email, from the Support page in the NOC, our control panel, or at team@cachegenie.com. We aim to answer the same day, seven days a week, but do not warrant it.

Your account

You are responsible for everything done through your account and its API key. Keep credentials and keys secret, tell us at once if one may be compromised, and keep your account details and Email contacts accurate.

Your content and your origin

You give us a non-exclusive, worldwide licence to fetch, copy, cache and deliver your content, only to provide the service. You are responsible for your content, for every right and consent needed to deliver it wherever you deliver it, and for your origin. Abuse and copyright reports says how reports about your content are handled.

Fees

You pay for bandwidth delivered to your viewers, at your price per terabyte (1,000,000,000,000 bytes), as our records measure it. Nothing else is charged: not requests, zones, hostnames, certificates, purges, API calls, origin traffic, uploads, event streams and WebSockets, or anything the edge refuses.

Any monthly free allowance comes off first. From the month your commercial terms give, a month that then comes to less than your minimum monthly commitment is invoiced at the minimum. A sponsored account is not invoiced while the sponsorship lasts, and we tell you before it ends.

Prices exclude VAT, which is added where it applies. We may change your price or minimum from the first day of a month, with at least 30 days' notice by email, and you may end the agreement before the change takes effect.

Invoices and payment

On the 3rd of each month we invoice the previous calendar month (UTC), in sterling. A month that comes to less than £5.00 before VAT, after any account credit, is added to the next invoice. An invoice is due on receipt and charged that day to the card on your account. The CDN pages and the API need a card on the account, unless we have agreed that yours needs none.

If a charge fails we email you a link to pay and try the card again 3 and 7 days after the invoice date. An invoice still unpaid after those 7 days is overdue. We may claim the interest and compensation the Late Payment of Commercial Debts (Interest) Act 1998 allows. Query an invoice by email within 30 days of its date.

Free usage and pausing

If we have agreed that your account needs no card and none is on it, your zones are served while your free usage lasts: the monthly allowance and what your account credit pays for. Where a minimum applies, the credit must cover it. When the free usage runs out, every zone is paused and viewers see a page saying so. A pause for the allowance lifts on the 1st of the next month; any other lifts when a card or more credit is added. In a month that ends with no card on the account, traffic delivered after the free usage ran out is not charged.

Credit notes and refunds

Bandwidth we have delivered, and a minimum commitment for a month we have served, are not refundable. An issued invoice is never changed: a mistake is corrected with a credit note, and an overcharge you have paid is refunded to the card that paid it, or by the means you paid.

Account credit

We may add credit to your account. Each invoice uses it first, before VAT. Credit has no cash value: it cannot be paid out, refunded or transferred. It does not expire while the agreement lasts, and what the final invoice does not use lapses. We may withdraw unused credit added in error.

Suspension

We may suspend the account, or stop a zone serving, for an overdue invoice after giving you notice, for a breach of the Acceptable Use Policy, for a threat to the security or stability of the service, or where the law requires it. A person decides a suspension, never software. While an account is suspended its zones stop serving and fees remain due. We restore the service when the cause is resolved.

Attacks and DDoS protection

DDoS protection is included at no charge. If an attack on a zone threatens the network or other clients, we may stop serving that zone until it subsides, and we tell you when we do. Traffic the edge delivers during an attack is billed like any other, and bandwidth we agree came from an attack is returned as account credit.

Ending the agreement

Either of us may end the agreement with at least 30 days' notice by email. It ends at the end of the calendar month in which the notice expires, and that month's minimum applies. Either of us may end it at once if the other commits a material breach and does not remedy it within 14 days of being told, and we may end it at once for a serious or repeated breach of the Acceptable Use Policy. Where these terms let you end it before a change, email us before the change and it ends the day before.

When it ends we close the account: your zones stop serving, and your users, hostnames, certificates and keys, and your zones' origins and block and allow lists, are deleted that day. Billing records, the usage figures behind them and the record of changes to the account are kept.

Processing personal data for you

Your viewers' personal data passes through our network when we deliver your content. For it, you are the controller and we are your processor, and this section is the contract data protection law requires. For your own users' data we are the controller, and the Privacy Policy applies.

We process the data to deliver your content, apply your zones' settings and count your statistics, for as long as the agreement lasts. The data subjects are your viewers and anyone your content is about. The data is a viewer's IP address and request details (the URL, headers and cookies), the country and network we derive from the address, the addresses in your block and allow lists, and any personal data in your content or in what viewers send through a zone. We keep no log of viewers' requests, only fault records, which can hold a failed request's URL or address.

You are responsible for the lawfulness of what you deliver and collect, and for telling your viewers how their data is used. We:

• process the data only on your documented instructions (your zones' settings, your API calls and anything you tell us in writing), including for transfers abroad, unless the law requires otherwise, which we tell you first where the law allows;
• tell you at once if an instruction seems to us to break data protection law;
• bind everyone who can reach the data to confidentiality;
• keep appropriate security measures, including those the Privacy Policy lists;
• pass on a data subject's request within two working days, and help you answer it and meet your duties on security, impact assessments and regulators;
• tell you of a personal data breach affecting the data without undue delay, within 48 hours of confirming it;
• delete the data when the agreement ends, or return it first if you ask; cached copies go as the cache reclaims their space, and backups as they age out or are deleted;
• give you the information needed to show this section is met, and allow an audit or inspection once a year, on 30 days' notice and at your cost, by you or an auditor bound by confidentiality.

You authorise as sub-processors the providers the service runs on: server, network and DNS providers for our edge; database, hosting, storage and email providers for our control panel; and the providers of the tools we operate it with. Each is bound in writing to terms no less protective than these, and we answer for what they do. We name them on request, and tell you by email 30 days before adding or replacing one; if you object on reasonable data protection grounds and we cannot resolve it, you may end the agreement.

The data may be processed outside the UK. A transfer to a country without a UK adequacy decision is covered by the International Data Transfer Agreement, or by standard contractual clauses with the UK Addendum; ask us for a copy.

Confidentiality

Each of us keeps the other's confidential information confidential, uses it only for the agreement, and discloses it only to staff and advisers bound by the same duty or where the law requires, until three years after the agreement ends.

Intellectual property

We own the service, its software, the CacheGenie name and this documentation; you own your content. Nothing in the agreement transfers either.

Warranties and liability

We provide the service with reasonable skill and care. We do not promise that it will be uninterrupted or error-free: the Service Level Agreement sets the availability we commit to, and its credit is your only financial remedy for unavailability. Every other warranty, condition and term, implied by law or otherwise, is excluded as far as the law allows.

Neither of us is liable to the other for loss of profit, revenue, business, goodwill or data, or for indirect or consequential loss. Our total liability to you in connection with the agreement, in contract, tort or otherwise, is limited to the fees you paid or owed us in the twelve months before the event that gave rise to the claim. Nothing limits your duty to pay the fees or your indemnity, or liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

Indemnity

You will cover us against claims, losses and costs arising from your content, your viewers' use of it, or a breach of the Acceptable Use Policy through your account, provided we tell you of the claim promptly and let you conduct its defence.

General

Neither of us is liable for a failure, other than a failure to pay, caused by something outside its reasonable control. You may not assign the agreement without our written consent; we may assign it to a company that takes over our business. Notices are by email: to us at team@cachegenie.com, and to you at your Email contacts. The agreement is the whole agreement between us about the service, and nobody else has rights under it.

We may change these terms, the Acceptable Use Policy and the Service Level Agreement with 30 days' notice by email, or at once where the law requires; if a change is to your material detriment you may end the agreement before it takes effect. The law of England and Wales governs the agreement, and its courts have exclusive jurisdiction.

These terms were last updated on 30 September 2026.